Return & Exchange Policy

Last Updated: September 19, 2026

At VN Store, we are committed to providing quality products and a reliable shopping experience. We carefully inspect and pack orders before dispatch. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return & Replacement Conditions

A return or replacement request may be accepted when:

• You received the wrong product.

• The product is damaged during delivery.

• The product has a verified manufacturing defect.

• The product received is materially different from the product ordered.

• An item or component included in the order is missing.

Products must be returned in their original condition and packaging, wherever applicable, along with all accessories, tags, manuals, and other items supplied with the order.

2. Return Request Period

Return or replacement requests must generally be raised within 5 days of delivery.

For products that arrive damaged, defective, incorrect, or incomplete, customers are requested to contact us as soon as possible after delivery.

Certain products may have different return conditions due to their nature, manufacturer requirements, hygiene considerations, or applicable law. Any product-specific return conditions displayed on the product page will also apply.

3. Unboxing Video

For claims relating to:

• Damaged products

• Wrong products

• Missing items

• Missing accessories

• Products damaged during transit

we strongly recommend recording a continuous unboxing video starting from the sealed package and showing the product, packaging, shipping label, and contents clearly.

An unboxing video may be requested as supporting evidence while reviewing a claim.

The absence of an unboxing video does not automatically determine the outcome of a claim; each request will be reviewed based on the available evidence and applicable law.

4. Product Condition

For a return to be eligible, the product should generally be:

• Unused, unless the claim relates to a defect or damage discovered after opening

• In its original packaging, wherever applicable

• Returned with accessories and included components

• Free from unnecessary damage or alteration

• Accompanied by the order details or invoice, where available

Products showing damage caused by misuse, improper handling, accidents, unauthorized modifications, or normal wear and tear may not qualify for return or replacement.

5. Change of Mind / Personal Preference

Returns due solely to a change of mind, personal preference, colour preference, or incorrect selection may not be accepted unless specifically stated on the relevant product page.

Before placing an order, customers are encouraged to carefully review the product description, specifications, size, colour, compatibility, and other available information.

6. Hygiene and Personal-Care Products

For products that are intended for personal use or hygiene purposes, returns or exchanges may be restricted once the product has been opened, used, or unsealed, where permitted by applicable law.

If a personal-care or hygiene product arrives damaged, defective, or incorrect, please contact us within the applicable claim period with supporting evidence.

Product-specific return conditions displayed on the product page will apply where applicable.

7. Exchange / Replacement Policy

Eligible exchange or replacement requests may be processed within 5 days of delivery.

Where a product is verified as defective, damaged, or incorrectly supplied:

• VN Store may provide a replacement of the same product.

• If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

• For verified defective, damaged, or incorrect products, applicable return/replacement shipping charges will generally be borne by VN Store.

Replacement is subject to product availability.

8. Refund Policy

If a refund is approved, it will generally be processed to the original payment method used for the order, subject to the payment provider's processing procedures.

Refund processing time may vary depending on the payment gateway, bank, card issuer, or other payment service provider.

Where a product is returned because of a customer preference or other non-defect reason and such return is specifically permitted, applicable shipping, handling, or other charges may be deducted from the refund where disclosed and permitted by applicable law.

9. Non-Returnable Products

Certain products may not be eligible for return or exchange because of their nature, including but not limited to:

• Products specifically marked as non-returnable on the product page

• Used or opened personal-care/hygiene products, where applicable

• Products damaged due to misuse or improper handling

• Products altered or modified by the customer

• Products returned without required components or accessories

Any product-specific exclusion will be displayed on the relevant product page where applicable.

10. How to Request a Return or Replacement

To request a return, replacement, or refund, please contact us with:

• Order number

• Customer name

• Registered mobile number or email address

• Product name

• Reason for the request

• Photographs/videos of the product and packaging, where applicable

Our team may review the request and provide further instructions regarding the return or replacement process.

Do not send products to any address without receiving return instructions from VN Store.

11. Inspection and Approval

All return and replacement requests are subject to verification.

After receiving the returned product, we may inspect the product and supporting evidence before approving a replacement or refund.

Submitting a return request does not automatically guarantee approval.

12. Damaged or Incorrect Product

If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible and preferably within 24–48 hours of delivery.

Please retain the original packaging until the issue has been resolved.

13. Shipping Charges

For verified cases involving a defective, damaged, incorrect, or incomplete product, VN Store will generally arrange or bear the applicable return/replacement shipping cost.

For eligible returns arising from customer preference or other reasons not caused by VN Store, shipping or handling charges may apply as disclosed at the time of approval.

14. Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be possible only if the order has not already been processed, packed, or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

15. Contact Us

For return, replacement, exchange, or refund-related queries, please contact us:

Brand: VN Store
Website: vnstores.shop
Email: support@vnstores.shop

Business Address:
Shivane Niwas,
Indrayani Nagar, LIC Colony,
Latur – 413512,
Maharashtra, India

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